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• It provides automated customer
assistance for a client’s web-based enquiries.
• It is essentially the back-end
software that allows your center to share web pages with
customers while offering voice and text chat assistance
• It helps to conduct single or
multi user conferences and seminars.
• It provides an organization with the capability to collaborate
with customers or internally via the Internet in real time.
• It simplifies the process of conducting online meetings and
presentations.
• It works more effectively with remote colleagues.
• It expands your customer base and qualifies leads faster.
• It maximizes your returns on investment in web collaboration
technology.
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Precaution
Before you enter into web collaboration, a few precautions that
you may have to take are:
• Since you are giving information to a third-party company to
store you should talk to the IT department to be sure you are
not violating company policy by using these services.
• Before you use these services it is important to talk to your
company's legal and compliance offices to be sure you are
following the law and regulations with regard to managing
company's information.
Some web collaboration tools provide a good alternative for
organizations looking to maintain control of their own software.
Organizations can install the particular software on their own
internal servers.
Major web collaboration tools
Some major web collaboration tools providers are:
Google: Google has several
collaboration services, including Gmail, Google Calendar, and
Google Talk chat. It allows organizations to set up
private-label versions with your domain name instead of theirs.
Google Calendar helps you add as many iCal-based or shared
private calendars, as you want. Google Docs and Spreadsheets
allow users to create Microsoft Office-compatible
word-processing and spreadsheet files. Google Notebook allows
users to compile libraries of Web clippings of parts or all of
Web pages, including text, images, and links.
Zoho: Zoho offers its own
free word processor and spreadsheet unlike Google. Zoho notebook
is a great tool for collecting and collaborating on text, line
drawings, images, Web pages, video, RSS feeds, and other media.
Zoho Projects is an online project management tool that combines
task management, calendaring, reports, time tracking, forums,
and file sharing.
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BlueTie:
BlueTie offers a suite of tools for online collaboration,
including e-mail, scheduling, to-do lists, contact management,
file back, and file sharing.
Basecamp: Basecamp has 37
signals which includes to-dos, file sharing, message boards,
milestones to keep track of due dates, and time tracking.
Wikis: Wikis are perhaps the
most ancient of Web-based collaboration tools. A wiki is
considered to be the simplest way of building Web sites by using
simple text syntax on Web pages. It helps users without much
technical knowledge create links from text to existing Web
pages, either inside or outside the wiki. It also enables them
to create new pages as they go while simultaneously linking to
the new pages.
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